Customer Resolution Specialist - Remote / Office

Description We are seeking a highly motivated and compassionate individual to join our team as a Customer Resolution Specialist.
In this role, you will be responsible for resolving customer issues and ensuring their satisfaction.
The ideal candidate is a problem solver with excellent communication skills and a passion for providing exceptional customer service.
Responsibilities Handle incoming customer inquiries and complaints in a timely and professional manner Investigate and resolve customer issues, striving for first-call resolution whenever possible Keep accurate and detailed records of customer interactions and transactions Escalate unresolved issues to the appropriate department for further investigation Provide knowledgeable and accurate information about products and services to customers Participate in ongoing training and educational opportunities to stay up-to-date on company policies and procedures Collaborate with cross-functional teams to identify and implement process improvements for enhanced customer experience Requirements High school diploma or equivalent; Bachelor's degree preferred Proven track record of delivering exceptional customer service Excellent communication skills, both verbal and written Strong problem-solving and critical thinking abilities Ability to remain calm and professional in high-pressure situations Proficiency in using customer service software, CRM systems, and Microsoft Office Suite Ability to multitask and prioritize tasks effectively Flexibility to work a variety of shifts, including weekends and holidays